Privacy Policy

At Dol + Moss, your privacy matters to us. Whether you're just browsing, filling out a garden design questionnaire, or chatting plants with us, we want you to feel secure knowing your personal information is handled with care and clarity.

• Basic contact info (name, email address)
   
• Photos of your space (if you share them during design services)
   
• Design preferences + questionnaire responses
   
• Location info (to tailor plant recommendations by region)
   
• Site activity (via cookies, for analytics + performance)
   

We only collect what we need to provide you with beautiful, personalized garden design services.

We collect your info to:

• Provide personalized garden design renderings
   
• Send plant care guides + service updates
   
• Respond to your messages or inquiries
   
• Improve our website + client experience
   

We will never sell your data. Full stop.

3. Tools + Third Parties We Use

We may use tools like:

• Google Analytics – to understand how people use our site
   
• Email marketing platforms (e.g., Mailchimp or Flodesk) – to share updates if you opt in
   
• Payment processors (if you book a service)
   

Each of these tools has its own privacy practices, and we only partner with those that respect data privacy.

4. How We Protect Your Info

We use secure platforms, password-protected systems, and encryption where applicable. Only trusted team members have access to your data, and only when they need it to serve you better.

In accordance with PIPEDA, Canadian visitors can:

• Request access to your personal information
   
• Ask for corrections or updates
   
• Withdraw consent for communication at any time
   

Just email us at design@dolandmoss.com and we’ll respond within a reasonable timeframe (usually within 10 business days).

If you're in the U.S., your rights may vary by state, but in general you can:

• Request to know what personal data we’ve collected
   
• Ask us to delete your data
   
• Opt out of email marketing or cookies
   

You can contact us anytime to request changes.

We may use cookies to enhance your browsing experience. These small data files help us understand what content is helpful, so we can grow a better site. You can disable cookies in your browser if you'd prefer.

Have questions about your data or this policy? We’re happy to chat.

Dol + Moss – Garden Design, Simplified
Email: design@dolandmoss.com

We reserve the right to update this policy as needed. Major changes will be noted on this page.